Latest Articles in Auto Glass

  • Glass Repair Vespa
    June 3, 2009
    GlasWeld, Bend, Ore., has finalized its design for the Glass Repair Vespa, a transportation solution for auto glass repair professionals. The GRV integrates the power of GlasWeld’s G3fusion auto glass repair system and fuses it with economical, environmentally friendly transportation and increased brand visibility.GlasWeld has utilized the Vespa’s existing trunk to create an...

  • ROLAGS votes to limit crack repair to 6 inches
    Changes waiting ANSI approval
    January 1, 2009
    The Repair of Laminated Automotive Glass Standard's Standard Developing Committee is accepting comments on its vote to amend the standard "to limit length of crack to 6 inches from center of the damage."The suggested revisions, passed by a two-thirds vote last November, were posted in the American National Standards Institute “Standard Actions” for comment in December. The...

  • Little investment, big reward
    Growing your business through windshield repair
    November 4, 2008
    Regardless of how you view windshield repair, with a fresh approach you can turn it into a profitable transaction with opportunities for add-on or future sales. Repair can provide a low-cost, fast-turnaround, incremental sale that supplements your existing business.

  • Training in cyberspace
    How online continuing education courses can boost employee morale
    July 22, 2008
    When I started in the windshield repair business more than a decade ago, there were three ways to get relevant, reliable information on how to properly perform a repair: 1. Contact the tool and supply manufacturers and providers 2. Talk to an experienced windshield repair technician 3. Figure it out yourself through trial and error.All of these methods are still valid, unless of course you're...

  • Profits lie in exceeding customer expectations
    May 1, 2008
    When I joined the glass industry in the late 1970s, one of the first things I learned was that customer service is the best way to build a brand. I worked for a small family business at the time, and each customer was critical to our survival and growth. We worked to surpass every customer's expectations, regardless of the money he or she spent. Many consumers remember the little things you do to...

  • Hazard perception
    Keep a watchful eye
    January 1, 2008
    Having worked in the safety arena for a number of years, I look at things differently than most people. Safety is always first and foremost in my mind, so when I stepped onto the casino floor in Las Vegas during the November 2007 NACE convention, the work environment was the first thing to grab my attention. In these situations, I ask myself: Is this environment safe, and does it provide...

  • Behind the scenes of the Repair of Laminated Automotive Glass Standard
    September 1, 2007
     Early in the summer of 2004, the National Glass Association asked me to act as editor and writer of a national standard for windshield repair. After my initial panic subsided and I could get my arms around the idea, I began gathering information about windshield repair standards in other countries. I researched the actual windshield repair process, repair resins and repair tools. Prior to...

  • Claim harvesters
    July 1, 2007
     Editor’s note: In May, ABC15 news of Phoenix ran an investigative story on windshield repair operators at local car washes. The report led to several arrests of technicians guilty of committing insurance fraud by fudging coverage dates and charging insurance companies for more repairs than they actually performed. To view video of the story, visit www.abc15.com and enter “Window...

  • Remember the golden rule
    July 1, 2007
     New customers might be the key to rapid growth, but customer retention is the key to sustaining that growth and the long-term success of your business. Nowhere is this more evident than in the extremely competitive windshield repair industry. How we treat our customers and respond to their needs often determines whether they do business with us in the future and refer us to others....

  • Repair standard now a reality
    May 1, 2007
     I have seen more references to industry standards and best practices in our trade press in the last year than in the previous 20 years combined. I believe that to be a positive sign. Our media, like the national media, reflects its readers’ greatest interests. It’s no coincidence that interest in national standards has increased alongside reports of a fundamental market shift to...
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    Cost increases have dominated the headlines the last several months, with glass and metal suppliers upping prices in response to rising raw material and operating costs. 
    Price hikesIn letters sent to customers this summer, glass and metal suppliers alike pointed to increasing raw material, fuel and operating costs as the reasons behind the price increases that took effect this June. (Visit GlassMagazine.com to see which suppliers raised prices and by how much.) Several industry representatives say prices have been deflated for years, and the increases were...