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Where do you focus your sales efforts?
July 1, 2007
More than 85 percent of respondents to the “National Glass Association Competitiveness Survey” reported they’re focusing their sales efforts on new customers in existing markets, compared to the 31.5 percent who said they planned to expand into new markets to boost sales. About half of respondents reported it was likely they would expand sales and distribution; 40 percent...
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May 1, 2007
From e-glass weeklyAll in the familyWhether large or small, family businesses enjoy a sense of trust and familiarity with family co-workers that eases the decision-making process, according to an e-glass weekly article.Family-owned businesses also benefit from the personal interest family members have in the success of the company, says Thad W. Ziegler, president of Thad Ziegler Glass in San...
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May 1, 2007
Sales and marketing, and customer service and support topped respondents’ list of targeted areas for capital spending in 2006, according to the “National Glass Association Competitiveness Survey.” The majority of survey respondents consisted of privately held dealer/ retailers with annual sales of less than $5 million that depend on auto glass replacement sales for the majority...
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May 1, 2007
Inside human resources departmentsEditor’s note: This article is the second in a series examining the results of the National Glass Association Competitiveness Survey. The survey is intended to provide a comprehensive view of the performance and business practices of U.S. auto glass retailers and dealers, distributors and wholesalers, manufacturers and fabricators, and others related to the...
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Survey reveals similar trends in auto and architectural glazing
May 1, 2007
Few corporations are able to sustain competitiveness without investing in equipment and tools to help them achieve their goals, and glass companies are no different. National Glass Association members participating in the 2006 NGA Competitiveness Survey report that they invested a median 5 percent—average 14.7 percent—in capital equipment and median 2 percent—average 3.7 percent...
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NGA releases results of economic AGR survey
March 1, 2007
Editor’s note: This article is the first in a series examining the results of the “National Glass Association Competitiveness Survey.” Conducted by The MPI Group, Shaker Heights, Ohio, the survey provides a comprehensive view of the performance and business practices of U.S. auto glass retailers and dealers, distributors and wholesalers, manufacturers and fabricators, and others...
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Chinese imports add to pricing pressures
January 1, 2007
North American sales of aftermarket windshields, mirrors and tempered glass will continue to grow slowly at an annual rate of 2.8 percent through 2010, topping out at $1.1 billion, according to The Freedonia Group of Cleveland. In 2005, sales were up about 16 percent for the five-year period, totaling $950 million. Contributing factors include the popularity of SUVs and mini-vans, which use about...
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Decline in insurance jobs opens doors for consumer direct sales
January 1, 2007
Higher deductibles, fewer claims and record-setting gas prices meant less insurance work for retailers in 2006, with more than 75 percent of participants in AutoGlass magazine’s “State of the Industry” survey reporting an overall decrease in insurance jobs. (See chart, right.) Auto insurance premiums were expected to increase just 0.5 percent in 2006, the smallest increase in...
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Some still profitable amidst challenging market conditions
January 1, 2007
Nearly 70 percent of AutoGlass magazine readers responding to a recent survey reported profits were down in 2006, citing lower insurance reimbursement rates, increased fuel and operational costs, and lower prices as the primary culprits. The good news is they were still profitable amidst challenging market conditions. The price discrepancy The discrepancy between what it costs to provide...
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Profit gains, losses split among retailers
January 1, 2006
For many in the auto glass replacement business, 2005 was a tough year. Last December, AutoGlass magazine canvassed owners and managers at 85 retail AGR locations to gauge 2005 company profits, and 52.9 percent reported they were down. The good news is that 47.1 percent of retailers reported profits were up in 2005, citing better marketing campaigns, quality service and smarter buying as the...