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March 1, 2008
The auto glass repair and replacement market is ever-changing, and we need to reconsider how our industry services the end consumer. This includes the vendors we purchase materials from, how we market and price our services, how we treat the consumer and the environment, and how we follow industry-accepted installation procedures to ensure customer satisfaction and safety.The vendorsThe...
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March 1, 2008
I’m not a qualified political pundit, and this is not a political column. However, something is afoot in the 2008 presidential race that is worthy of notice. Yes, we do have the first woman and the first African-American vying for their party’s nomination, and that does make a difference. Yet, what strikes me is the number of young, previously indifferent Americans actively...
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A look at AGR's role in the U.S. auto repair industry
January 1, 2008
The big pictureAuto glass replacement and repair accounts for 15 percent of U.S. automotive body, paint, interior and glass repair industry revenue, according to the July 2007 IBISWorld “Automotive Body, Paint, Interior and Glass Repair in the U.S.” report. Distributed through ReportLinker.com, the study examines key growth trends and issues, as well as the competitive...
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Cost hikes offset volume, price increases for some retailers
January 1, 2008
Auto glass repair and replacement retailers anticipated net income would decline 3 percent in 2007, according to the 2007 National Glass Association Competitiveness Survey. The primary culprits: rising energy, fuel and insurance costs. Conducted by The MPI Group, Shaker Heights, Ohio, the survey provides a comprehensive view of the performance and business practices of 22 U.S. auto glass repair...
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September 1, 2007
That is the billion-dollar question. Looking north of the border to Canada might provide great insight to the answer as we consider the future of the U.S. auto glass industry. Although insurance claims once dominated the Canadian auto glass replacement market, the industry experienced a shift to cash pricing following numerous market modifications. Many industry experts anticipate the U.S....
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May 1, 2007
Career: 1973, Bachelor of Science, business administration, Drake University, Des Moines, IowaCareer history: March 2007-present, president and chief executive officer, Belron US, Columbus, Ohio; December 2003-March 2007, president and CEO, Safelite Group Inc., Columbus, Ohio; 1999-2003, executive vice president and chief operating officer, Safelite Group Inc.; 1989-99, president, Western...
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March 1, 2007
Despite the windshield’s critical safety role in roof crush and passenger restraint, there is little pressure on the auto glass replacement industry to do the job correctly. Few customers are aware of the safety concerns surrounding auto glass replacement, so their expectations are low and accountability is all but nonexistent. There is no government oversight. Connecticut is the only...
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March 1, 2007
On average, U.S. car owners replace their windshields 3.27 times over the life of their vehicle, according to the “2006/2007 Aftermarket Factbook” of the Automotive Aftermarket Industry Association, Bethesda, Md. My guess is the windshield replacement rate in Colorado is a bit higher. In the five years that I’ve lived here, I've replaced three windshields and two front door...
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January 1, 2007
Predicting the economic future can be a guessing game at times, depending on the economists you listen to. In my quest for interviews with the country’s top financial leaders, I narrowed my focus to billionaire Warren Buffet, former Federal Reserve Chairman Alan Greenspan and current Federal Reserve Chairman Ben Bernanke. It turns out Buffet was busy helping Bill Gates spend the money he...
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January 1, 2007
When an automotive giant like General Motors states its intent to “crack the growing windshield replacement business,” I take notice. GM announced in November that it had entered into an agreement with PPG Auto Glass of Pittsburgh to distribute GM-branded OEM windshields through about 140 PPG branches, positioning “GM dealers to compete with aftermarket shops for customers who...