February 27, 2009
The upheaval in the financial markets has created a pile of new pressures for business owners and managers. But amid a re-ordering of priorities, is anyone still thinking about the commitment to become more environmentally conscious?
Five final rules to work by
February 1, 2009
Customers are the lifeline of a business. Last month, we took a look at the first five rules business owners should follow to obtain customer feedback. Here, we’ll examine the final five.
Know when to hold `em; know when to fold `em
July 22, 2008
This article is first in a series that will explore how to run a successful shop, and will touch on various aspects of managing a business including: when/how to expand, downsize, sell your business; decide on location, whether to rent or buy; when to add new products, services and people; when to diversify; and when to change name, logo and marketing materials.
July 22, 2008
This is a sidebar to the article, "Hiring horror."
May 1, 2008
At the February 2008 National Auto Glass Conference in Tucson, I moderated a group discussion about how and where to find good employees and how to train and retain them. As part of the discussion, I shared the results of a recent study by Professor John Sullivan of the San Francisco University Human Resources Management Program that identifies the top seven current needs of employees. They...
March 1, 2008
Editor’s note: The following article is the final installment of a two-part series on steps auto glass retailers can take to address declining profit margins. The first article appeared on Page 14 of the January/February 2008 issue.In my previous column, I offered advice on how to improve your bottom line in the face of shrinking margins. First, be objective in your review and assessment...
January 1, 2008
Editor’s note: The following article is part one of a two-part series on steps auto glass retailers can take to address declining profit margins. Look for the next article in the March/April 2008 issue of AutoGlass. Shrinking margins are top of mind for many auto glass replacement businesses today. I have no doubt that every company involved in AGR has suffered reduced profitability, and...
Managing director, Fenzi Group, Italy
December 1, 2007
Education: 1995, Degree in Economic Sciences, Università Commerciale Luigi Bocconi, MilanCareer: early 2007-present, CEO, Fenzi Group, Italy; 1994, started working at FenziPersonal: Born in Milan; age 37; married, three children Diversions: Golf, skiing, skeleton, motorboats Connections: Fenzi S.p.A., Via Trieste 13-15, 20067 Tribiano (Milan) Italy, firstname.lastname@example.org,...
Inc. 500 Conference through the eyes of a company president
November 1, 2007
Each year, Inc. Magazine hosts its annual Inc. 500 Conference for the CEOs of companies who make the famous list of fastest growing private companies in America. This year, for the first time, the list was expanded from 500 to include the 5,000 fastest growing companies. About 1,400 executives accepted their invitation to the conference this past September in Chicago. For two days and three...
Constant improvement translates to finiancial profitability
September 1, 2007
The glass shops that have the best chance of financial profitability are those whose management realizes the need for constant improvement. Just yesterday, I spoke with a successful glass shop owner who said it was more important to continually learn new ways to go to market and improve operations than rely on past successes. If he is able to instill that belief at all levels of his...