Latest Articles in Retail Glass

  • Is there room to be 'green' in the current economy?
    February 27, 2009
    The upheaval in the financial markets has created a pile of new pressures for business owners and managers. But amid a re-ordering of priorities, is anyone still thinking about the commitment to become more environmentally conscious?

  • Customer feedback, part two
    Five final rules to work by
    February 1, 2009
    Customers are the lifeline of a business. Last month, we took a look at the first five rules business owners should follow to obtain customer feedback. Here, we’ll examine the final five.

  • Poker play
    Know when to hold `em; know when to fold `em
    July 22, 2008
    This article is first in a series that will explore how to run a successful shop, and will touch on various aspects of managing a business including: when/how to expand, downsize, sell your business; decide on location, whether to rent or buy; when to add new products, services and people; when to diversify; and when to change name, logo and marketing materials.

  • Real-life hiring horror stories
    July 22, 2008
    This is a sidebar to the article, "Hiring horror."

  • Understanding employee needs: their top seven priorities
    May 1, 2008
     At the February 2008 National Auto Glass Conference in Tucson, I moderated a group discussion about how and where to find good employees and how to train and retain them. As part of the discussion, I shared the results of a recent study by Professor John Sullivan of the San Francisco University Human Resources Management Program that identifies the top seven current needs of employees. They...

  • Penny-wise, pound-foolish
    March 1, 2008
    Editor’s note: The following article is the final installment of a two-part series on steps auto glass retailers can take to address declining profit margins. The first article appeared on Page 14 of the January/February 2008 issue.In my previous column, I offered advice on how to improve your bottom line in the face of shrinking margins. First, be objective in your review and assessment...

  • Steps to improve your bottom line
    January 1, 2008
    Editor’s note: The following article is part one of a two-part series on steps auto glass retailers can take to address declining profit margins. Look for the next article in the March/April 2008 issue of AutoGlass. Shrinking margins are top of mind for many auto glass replacement businesses today. I have no doubt that every company involved in AGR has suffered reduced profitability, and...

  • Alessandro Fenzi
    Managing director, Fenzi Group, Italy
    December 1, 2007
     Education: 1995, Degree in Economic Sciences, Università Commerciale Luigi Bocconi, MilanCareer:  early 2007-present, CEO, Fenzi Group, Italy; 1994, started working at FenziPersonal: Born in Milan; age 37; married, three children  Diversions: Golf, skiing, skeleton, motorboats Connections: Fenzi S.p.A., Via Trieste 13-15, 20067 Tribiano (Milan) Italy, ale@fenzigroup.com,...

  • Management: Fast growers
    Inc. 500 Conference through the eyes of a company president
    November 1, 2007
     Each year, Inc. Magazine hosts its annual Inc. 500 Conference for the CEOs of companies who make the famous list of fastest growing private companies in America. This year, for the first time, the list was expanded from 500 to include the 5,000 fastest growing companies. About 1,400 executives accepted their invitation to the conference this past September in Chicago. For two days and three...

  • A model for change
    Constant improvement translates to finiancial profitability
    September 1, 2007
     The glass shops that have the best chance of financial profitability are those whose management realizes the need for constant improvement. Just yesterday, I spoke with a successful glass shop owner who said it was more important to continually learn new ways to go to market and improve operations than rely on past successes. If he is able to instill that belief at all levels of his...
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    Great Glazing: Custom interior officeThis commercial office space in Tulsa, Okla., features a 42-foot-long, custom, continuous art mural that spans 14 glass panels suspended from the ceiling. Created by Tulsa artist May Yang, the mural is based on local Oklahoma themes, transitioning from rural landscape to the Tulsa skyline.   Great Glazing: Joliet Junior College Campus...
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    In an effort to spotlight the people who make the Glass Magazine Award-winning products and projects possible, this year’s program included people-centric categories, for which the industry submitted their picks for best installer, production supervisor, project manager and sales rep.After narrowing down the nominations to three finalists in each category, the Glass Magazine editors asked the...