Cyncly announced the appointment of Steve Warfield as Chief Customer Officer (CCO). As CCO, Warfield will lead Cyncly's global customer organization, with direct responsibility for the end-to-end customer experience including onboarding, enablement, customer support, and customer success. In his role, Warfield will focus on delivering a consistent and connected experience across the company's entire software portfolio, helping customers realize the full value of Cyncly's software.
“Our customers choose Cyncly because our specialized software helps them run more efficient, profitable businesses. The experience and support we provide are a vital part of that equation,” says Anand Krishnan, CEO. “Steve has spent his career building and transforming world-class customer organizations. He brings deep operational expertise, a clear-eyed focus on customer health, and a genuine drive to help the businesses we serve achieve real, measurable outcomes. We are happy to welcome him to Cyncly.”
Warfield brings more than 20 years of customer operations leadership in complex, fast-growing B2B SaaS and enterprise software environments. He has a proven track record of scaling global teams, improving customer experience, and maintaining customer loyalty through clear operating models, strong execution, and the thoughtful deployment of new technology. Most recently, he served as Vice President of Customer Service and Technical Support at Zendesk, a global leader in customer experience software.
“Cyncly has an incredible breadth of products, deep industry expertise, and strong customer relationships across markets,” says Warfield. “There is a clear opportunity here to bring all our capabilities together for an experience that is personal, proactive, and remarkably simple. The goal is to help customers find the right solution the first time, gain value from their technology faster, and reach the expertise they need without friction. Ultimately, I believe our customer organization can become a true competitive differentiator for Cyncly by combining the intimacy and partnership of a smaller business with the capabilities, technology, and scale of a global market leader.”
