Guardian Glass announced the launch of CLARIA, a generative AI-powered assistant that helps customers navigate the technical aspects of glass and product selection. Available now on the Guardian Glass website, the CLARIA assistant combines decades of manufacturing expertise and product knowledge in a single AI-powered assistant. Customers can quickly access extensive information, receive tailored recommendations and find answers on everything from glass performance and production to selecting the right products to help comply with regional norms and building codes.
What CLARIA is capable of
The CLARIA AI-powered assistant offers a range of capabilities, including:
- Answering technical questions about glass properties, manufacturing, processing and product configurations.
- Recommending glazing solutions that can help meet project requirements and comply with local regulations.
- Identifying local suppliers who can provide the glass in its fabricated form.
- Guiding users to relevant content and resources across the Guardian Glass website.
- Supporting continuous, conversational interactions where context carries over across multiple queries.
- Operating in all supported languages of the Guardian Glass website and adapting to the regional content of each site for a tailored user experience.
By automating inquiries, the CLARIA assistant helps customers access information independently and resolve complex questions in seconds. It allows users to engage in natural conversations, receive contextual recommendations and explore technical topics easily and efficiently, with supporting resources provided alongside responses.
The CLARIA assistant is available globally as of today on the Guardian Glass website, in all supported languages, and adapts to the regional content of each local site.
What Guardian leadership says
“Today’s fast-evolving digital landscape is transforming how customers search for information and make decisions. Guardian is embracing this change, providing customers with the ability to access large bodies of information and generate value-added results quickly and efficiently. This is already changing the way we work, making us more effective,” says Steven Scrivens, Global Head of Digital Platforms at Guardian Glass.
“Our journey to build the CLARIA assistant began with experimentation and evolved into a scalable, intelligent solution. As the vision matured, collaboration across teams helped to ensure a strong infrastructure and a seamless user experience. What started as a proof of concept is now a cornerstone of our digital engagement strategy,” says Taysseer Sharaf, Director of AI and Data Science Solutions at Guardian Glass.
