18th Annual Fenetech User Conference Winds Down
May 10, 2020
The FeneTech Virtual User Conference ended for customers in North and South America and Australia as of May 8. Customers from Europe and Asia will continue attending the virtual conference with two sessions scheduled for the week of May 11, and another for the following week.
This is the first-ever time in the company's 24-year history that the conference has taken place on a virtual platform.
With over 200 users from all over the globe registered for this year's online version, FeneTech shared the latest enhancements and features of their FeneVision ERP software.
CEO of FeneTech Europe Horst Mertes says, "The conference went surprisingly well, and the interest was great. With the cancellation of our regular user conference, we strongly felt we needed to do something to keep our customers up-to-date with all these new developments. Though this virtual user conference will never replace our regular conferences, it was the best alternative and very well-attended worldwide."
Users from over 106 different window and door manufacturers and glass fabrication companies from five continents attended via video conferencing. This year's conference offered fewer sessions, but presenters were well-prepared and packed as much information as possible into each presentation. "Guests" entered questions in the video conferencing chat feature, and answers were given either by the session's presenter or a moderator. May 8’s final 4 p.m. session was followed by a virtual happy hour, a tradition FeneTech President and CEO Ron Crowl began with his employees back at the beginning of the stay-at-home order.
The user conference is not only vital for updating customers, but it is an essential part of FeneTech's development plan, say officials. By gathering ideas from their customers during the conference, FeneTech will assemble a list of features that are most important for their users' success. This drives the company's development for the coming year. “Going into this conference, we knew it would be a completely different experience with our customers,” says Dave Miller, a member of FeneTech's business development team. “The online engagement with everyone was even better than I expected and it helped to bring some sense of the camaraderie that we get to experience at the conference every year. We received a lot of great feedback from our customers on the new features available and many great ideas for the future of the system. This open communication with the extended FeneVision family will help us carry on our initiatives until we have the opportunity to meet in person again next year.”
Following this week's conference, FeneTech employees in the U.S.—while preparing to soon return to their Aurora, Ohio, office—will begin mapping a path for future enhancements. FeneTech Europe employees will follow suit after their conference ends.
Next year's U.S. FeneTech User Conference is scheduled for June 7-9, 2021 and will take place in Cleveland, Ohio. The dates and times for the FeneTech Europe User Conference are yet to be determined.