Meet the Expert: Cliff Green

Years in Industry: 22+ 

Contact me: tss-sales.com 

My top areas of expertise 

• Glass fabrication machinery, operational optimization, and customer plant design and development assistance 

• Technical support, troubleshooting and equipment performance improvement 

• Spare parts sourcing, installation services and long-term equipment lifecycle planning 

Most surprising thing I’ve learned 

How dramatically small details can influence the entire production process. Early on, I realized that a minor adjustment—a calibration, a worn part, a workflow change—can make the difference between smooth production and costly downtime. That insight shaped my approach to service and support from day one. 

My definition of success 

At first, success meant fixing the immediate issue. Over time, it became about preventing problems before they happen. Today, success means helping customers build stable, efficient operations that support long term growth. It’s about being a trusted partner, not just a service provider. 

How I stay ahead of the curve 

I stay connected to the production floor and to the people running it. By listening to fabricators, monitoring equipment performance trends and maintaining strong relationships with manufacturers, I can identify emerging needs early and bring practical, effective solutions to customers before issues escalate. 

What I’d change about how our industry operates 

I’d shift the mindset from reactive to proactive maintenance. Too many operations wait for equipment to fail before addressing issues. A stronger preventative maintenance culture would reduce downtime, extend equipment life and significantly improve overall productivity. 

What you might not know our company does 

TSS Glass Machinery Sales is built on real fabrication floor experience. We’re not just a sales organization—we provide spare parts, technical support, installation services and plant design assistance backed by decades of hands-on knowledge. Our facility allows us to stock essential parts and respond quickly to customer needs. We’re committed to long-term partnerships and helping fabricators keep their operations running at peak performance. 

Anything else to add? 

The glass industry is built on precision, craftsmanship, and trust. My goal with TSS has always been to honor those values by providing honest guidance, reliable support, and solutions that genuinely help fabricators succeed. I’m grateful for the relationships we’ve built and look forward to supporting the industry for many years to come.