Meet the Expert: Dave Miller

Years in Industry: 25+ 

Contact me: dave.miller@cyncly.com

My top areas of expertise 

• Workflow automation 

• Glass fabrication 

• System integration 

Most surprising thing I’ve learned 

How hungry fabricators and manufacturers are to improve. Early on, I saw their drive to move faster and connect more closely with customers, but many were fighting against a patchwork of disconnected systems that they'd adopted over the years. It was eye-opening to see how much potential was being held back simply by software that couldn't connect islands of automation and promote streamlined workflows. 

My definition of success 

Over the years, I’ve moved from a project mindset to a partnership mindset. Two decades ago, success was getting a new system live. Today, I'm more focused on long-term objectives. I’m now working with companies I first met 20 years ago, which gives everything a new perspective. That means success for me is less about the go-live date, and more about keeping those partners working optimally as technology and global competition evolve. 

How I stay ahead of the curve 

I try to listen more than I talk. I spend as much time as possible understanding the specific bottlenecks fabricators face daily. I’m also in a unique position at Cyncly where I can tap into a massive R&D engine and a wide range of complementary technologies. Being part of a larger organization allows me to see cross-industry trends and bring those best-of-breed innovations back to my customers in the glass space. 

What I’d change about how our industry operates 

I’d love to see a faster move toward full digital integration across the entire supply chain. Our industry is incredibly resilient, but we still deal with silos of information. If we can get manufacturers, dealers, and contractors all speaking the same digital language, we can eliminate the lead-time delays and mistakes that currently feel normal but are actually avoidable. 

What you might not know our company does 

I’m incredibly excited about how Cyncly is connecting the shop floor directly to the in-home and dealer sales experience. We are building an ecosystem where design, manufacturing, and installation exist in one seamless workflow. This ensures that what is measured is exactly what gets cut on the table—no manual re-entry, no sketches, and no mistakes. This connection helps every business in the chain sell more, faster. 

Anything else to add? 

Just that the future of glass fabrication is bright. With the right technology partner, the challenges of labor shortages and rising material costs become manageable. At Cyncly, we’re committed to making sure our customers can lead the way through these new shifts in the market.