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The New Normal of Business During COVID-19, from Brad Thurman

Brad Thurman of GGI discusses fundamentals in the “new normal” of conducting business during the COVID-19 pandemic. While doing their part in distancing, implementing rigorous deep cleaning protocols, and maintaining open customer communication channels, the company is also leveraging down time with a robust training regimen spanning everything from operating and filing systems to MyGlassClass best practice refresher courses. Thurman said “Our goal is to be better. Better as a team, as individuals, and as an industry when we emerge from this.”

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Katy Devlin

Katy Devlin

Katy Devlin is content director for the National Glass Association and editor in chief of Glass Magazine. E-mail Katy at